Senior Web Support Technician
£32-40k + Excellent Benefits
Southampton
Job Description
This is an exciting new role working for a well-established digital marketing agency with an excellent reputation and reach
The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments
You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed
Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment
Your role will involve:
Leading the day-to-day running of the web support team and set the standard for customer service
Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated
Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution
Monitoring hosting environments, flagging performance issues and maintaining site security
Overseeing go-live processes for new websites and managing hosting migrations
Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals
Conducting regular checks on PHP versions, config files, and bandwidth usage
Providing technical input to website maintenance and development work
Owning internal IT systems, ensuring smooth day-to-day operations and updates
Supporting and mentoring junior team members, promoting technical skills and accountability
Tracking time accurately, maintain clear documentation, and support monthly client reporting
Working closely with the wider team to apply updates, patches, and security measures
You will be the ideal candidate due to your:
Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed
PHP – Ability to read, write and troubleshoot PHP code efficiently
HTML, CSS and Javascript – diagnose and resolve website-related issues
Knowledge of WordPress – Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts
Server-Side Troubleshooting for issue resolution
Excellent Organisational skills
Outstanding written and verbal communication and literacy skills
This position suits someone who’s organised, technically confident, and comfortable taking ownership of day-to-day support tasks. Please apply now if this sounds like the role for you!
Job reference: VR/10516
Disclaimer
Please ensure that your contact details, including email address, are on your CV.
If you have not heard from us within five working days of application, please assume that you have not been successful. We will keep your details on file. Should a suitable position come up we will contact you.
